Help Centre

Shopping online at efilters.ca is convenient, easy and secure. 

Browse through our product pages and select an item you would like to purchase or click on the small magnifying glass icon up in the top right hand corner to search by product name, number or application. Add the item to your shopping cart by clicking the "BUY NOW" button. You will be taken to the SHOPPING CART page where you will be given an opportunity to make changes, continue shopping or process your order. 

If you decide to "CONTINUE SHOPPING", you will be returned to the previous product page. You may add another item from any other page, or you may review and complete your order by clicking the "CHECKOUT" button located in the left side on any page in our site. 

After clicking the "PROCESS ORDER" button, complete the Shipping and Billing forms. Shortly after placing your order, you will receive an e-mail detailing your order information. You will also receive a Confirmation Number which you can use to track your order. 

We hope you enjoy your online shopping experience with efilters. Seven days after your order has been shipped, you will receive an email asking you to rate your experience with us.  Please send your comments and suggestions for improving our site. Your input is important to us and gratefully accepted.

We carry an extensive inventory of water filters and our goal is to ship your order as soon as we receive it.  If you can place your order before 2:30 pm EST, we will ship it out that day.  Otherwise your order will ship first thing the next business day.  You will receive the shipping details by email along with a tracking number.

If we do not have stock of your item(s), we will email you immediately to let you know the turn around time, and where possible, if we have any alternate recommendations or substituitions.

Please understand that delivery times, by the couriers we use, will range from 1 day to 7 days depending on your location.  You will be able to track your order to get real-time updates.

As soon as your order is shipped, we will email you the Tracking # no later than 10:00 AM the next Business day. You will then be able to track your order thru the carrier's website.

Error messages can be super annoying but often it's just a little thing that is causing it.  It can occur if you do not complete a required field.  Please take a moment to read the error message and see if you can identify the missing field.  If you are still having an issue, then please click on the "LIVE CHAT" box in the bottom right hand corner of our site and our customer care team will be happy to help you input your order.  

Upon placing your online order, a confirmation e-mail message will be sent to you showing the particulars of your order. It will include a confirmation number which you may print for your records. If you have not received such a confirmation, please contact us by email or Live Chat.  We will take care of you right away and confirm your order.

We use the best priced couriers available to ensure prompt service and competitive freight rates.  We use standard ground shipping, but if you have a rush situation, we will look at a faster service for you.

Your order can take between 1 to 7 days to arrive, but often it's much quicker.

Note that when placing your order with us, after you add all items to the shopping cart, you will be able to select your province to calculate your shipping costs. And remember, when your order exceeds $150, we pay all shipping charges!*

Below you will find our delivery prices based on the size of your order and your location. Please note that we cannot ship to a PO Box.

Note: If you live in Newfoundland, NWT, Yukon or Nunavut, please contact us for a quote on delivery.

* Free delivery does not apply to orders outside North America.

Absolutely! Here are the steps:

• Click on the Account button in the top right hand corner.
• Enter your email address.
• You will receive an email with your login code, enter this to access your account page.
• To re-order, click on the 'Buy Again' button underneath any of the product images you see on the main page, titled Orders. (these are your past orders only).
• To access your account information, click on your initials in the top right corner.
• To edit your name or shipping details, click on Profile, then click the pencil icon beside the section you want to edit. 
• To look for new product, click on the Go To Store link in the top corner.
• Underneath the Go to Store link, there are three sorting icons.  A three line funnel, for sorting by date.  To the left are 2 'view' icons to change how the products appear on your screen.

You have a number of choices:

1. You can click on the magnifying glass icon in the top right hand corner and type in what you are looking for.  You can type in the name of the product (H300), the part number, (EV927072) or the application (Ice/coffee etc).  

If you type in a part number, you can include the prefix EV, such as EV960100 or you can simply type in 960100 (without the hyphen). 

2. On the Home page, along the top banner, you will see a collection of categories with drop down menus. Click on the desired heading, and you will see more options; Filter systems, Filter cartridges, etc.  Choose your category. The next screen shows all the options of products in that category, which you can scroll through.  You will also see a banner that lists how many products are in that category, you will see a "filter" option to the left and a "sort" option to the right.  These two filters provide you with other options to search by.  

We understand your concerns about Internet security. We make every effort to protect your personal information, by employing a server, which supports industry-standard 128-bit SSL encryption. Here's how it works:

SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking in the lower left-hand corner of your screen. If you see an unbroken key or a closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.

You can also check by looking at the URL line of your browser. When you are in an SSL-active area, the first letters of our website address will change from "http:" to "https:" (the 's' stands for 'secure').

When you place your order with us online, your information is transmitted across the Internet in an encrypted (scrambled) form, which is then decoded when it gets to us.

Absolutely. We take our customers' right to privacy very seriously. For more information on our policies, please read our privacy statement which can be found below

INFORMATION COLLECTION AND USE

efilters.ca is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. efilters.ca collects information from our users at several different points on our website.

ORDER

We request information from the user on our order form. Here a user must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes only. If we have trouble processing an order, this contact information is used to get in touch with the user.

COOKIES

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

SHARING

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

LINKS

This web site may contain links to other sites. Please be aware that we at efilters.ca are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

SECURITY

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, please contact us

SPECIAL OFFERS

We may send new customers a Thank-you email. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

CHOICE/OPT-OUT

Our users are given the opportunity to "opt-out" of having their information used for newsletter purposes. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

All prices on this site are in Canadian Dollars.

Our online credit card orders are processed by a secure form, using SSL technology. Your credit card information is transmitted in an encrypted (scrambled) form. We accept Visa, MasterCard, American Express, Shop Pay and Google Pay.

If you are browsing for a new filter system for your home, we recommend Full Flow Systems or Forever Chemicals Systems.  These systems are plumbed directly into your existing kitchen faucet, it has tremendous flow, great capacity, top NSF ratings for contaminant reduction including lead.

Click here for a catalogue on drinking water systems.  

If you are looking for a replacement cartridge for an existing Everpure system, you can search by that model name.  Often the filter and the replacement cartridge have the same name.  We also have some suggestions regarding flexibility here.

If you are looking for a system for a commercial application, please search for your application using our search tool, which is the small magnifying glass icon in the top right hand corner.  You can type in your application, such as 'Ice" and our options will come up for you.  We have also added all the applications to drop down menus at the top of the home page.

Click here for our foodservice sizing guide

Please keep in mind that there are many, many products so please don't be discouraged if you don't find exactly what you are looking for.  We have it we just haven't got it up onto the site just yet.  It's a work in progress!  Please hop on LiveChat if you do not find what you are looking for.  Thank you.

We recommend changing a filter on an annual basis or when the flow rate becomes inconveniently slow. Our water quality is changing all the time.  Even if you have your water tested, that is just a snapshot on that particular day, so don't be surprised if the frequency of cartridge change fluctuates from one year to the next; this is normal.    

What matters most is knowing that regardless of the water quality going into the water filter, the quality coming out will always be the same.  This is the promise that Everpure delivers on and that is why it is so important to only buy a water filter that is third party tested and certified by NSF. Without NSF, the manufacturer can make whatever claims they want. Read more on this important certification.

On the residential filters, an eleven (11) month countdown timer is included. We will also include a date sticker, with your order, to affix to the filter upon installation.

The Everpure filter cartridges have an outer pressure shell that is made from aluminum, which offers the benefits of being both lightweight and able to withstand higher pressures. The outer surface of the aluminum filter cartridges are relatively soft and therefore susceptible to scuffing, scarring and carbon spotting which can occur during the production process, as well as small indentations where the filter cartridges are gripped. 

These are nothing more than cosmetic blemishes and do not affect the filter cartridge’s performance. There is also a tendency for some residue of the carbon powder (used inside the cartridge) to settle near the top. Just a bit of excess and can be wiped away.

If you experience a small leak from the top of the cartridge, remove the cartridge (after shutting off the water) and first try some FDA approved lubricant around the O-rings at the top of the cartridge. If the problem persists, please contact us right away and we will make it right!

The technology of many of the Everpure filters includes a fine mesh, which will, in some instances, cause an aeration of the water, wherein tiny air bubbles will appear in the water for some time after initial installation. This will make the water appear cloudy. What has happened is the trapped air inside the new dry cartridge has been filtered to a very fine degree and what you are seeing are those newly filtered air bubbles. 

Take a glass of water from the filter system and then set it down. If it clears from the bottom up then the bubbles are dissipating as they should. This is normal and the appearance of these bubbles will slowly disappear over time, which can vary from filter to filter.

When a manufacturer submits their product(s) to NSF for testing, they can request testing for just chlorine and particulate reduction (Standard #42) or just Standard 53 for Health Effects, such as Cysts, Turbidity, Asbestos, Lead, etc. or both.  In the case of Everpure, the lions share of filters are tested to both standards.

NSF than tests according to the capacity (in gallons) that the manufacturer has requested.  As an example, an H54 filter is rated for a capacity of 750 US gallons.  There is a caveat though that is important to understand here.  An H54 is a half micron rated filter, that means it will remove all particles down to one half micron, or 1/50,000th of an inch. That's pretty darn fine! In the NSF lab, they have water of a certain quality i.e. a certain size and volume of dirt particles which will be different than your water in your home so they place a footnote stating that because of the super fine level of filtration, they can only certify that the H54 will remove chlorine for 750 gallons.  If your water is dirty then you may not get 750 gallons through the filter before it plugs.  NSF cannot predict when a water filter will plug but they can certify that the filter will remove chlorine for 750 gallons and that the filter filters down to a particular level, such as 1/2 micron. They will also certify that the filter removes or reduces lead or cysts or asbestos or turbidity.

All of this is a long winded way of saying that the ratings for any water filter, if they have been tested and certified by a legitimate third party lab, are only for chlorine removal and not for filter life.  The three variables that affect filter life are 1) Usage / volume of water going through the filter 2) Your local water quality 3) Your incoming water pressure.  All three of these variables are site specific to you.  No two people, or homes, or restaurants will experience the same filter life.  In addition, water pressure can fluctuate and water quality most certainly fluctuates, especially after a lot of rain.  This means that you might get 12 months on an Everpure filter and then 14 months on the next one and perhaps 10 months on the third one.  

What would be cause for concern would be a steady tradition of 10 -12 months that all of a sudden drops to 2 or 4 months without any identifiable causes, such as major road construction by your home or a lot of broken water mains.  

Your flow rate will start to diminish.  It's really that simple.  But the quality never deteriorates even though the flow slows down.  It's good to the last drop! 

Another great question!

99.99% of the heads go with 99.99% of the cartridges...there are a few quirky exceptions but the lion's share are interchangeable; the that's the beauty of Everpure.  Once you have the head, the world is your oyster...you can try all sorts of cartridges.  As long as you have the room to accommodate the length of the cartridge, you're golden.

The quirky exceptions revolve around a line of products that fit into what is called a 'BW" head.  On our site, the only products we carry that fit into a BW head are the Pro Series (1500, 2500, 3500) and the Quantum 1000 & 4000.

Click here for a reference chart which provides options for which cartridge can be used based on what you are using now.  Please note this chart is for residential drinking water systems.

Here are two downloads for you:

Click here for instructions on how to change a single filter system

Click here for instructions on how to change a twin, triple or quad filter system

The simplest and easiest way to relieve the line pressure is to open the faucet AFTER shutting off the inlet water supply. (using the built-in shut off valve on the Everpure head).

Depending on the type of filter system you have, it could be the kitchen sink faucet or the designated separate designer faucet.

Everpure residential drinking water systems are rated at 0.5 microns, which means they filter down to 1/50,000th of an inch.  This means they 99.9% of all particles down to 0.5 microns throughout the life of the filter.

All Everpure systems have been third party tested by the National Sanitation Foundation, NSF, which means the claims that are made regarding performance are certified to be true.

All systems are NSF certified to remove dirt, lead, parasitic cysts, chlorine, asbestos, and turbidity.  Depending on the model, this may also extend to VOC's (Volatile organic compounds) and MTBE.  Please refer to the individual spec sheets found on the product page of each system and cartridge.

The H300 has the same exceptional filtration capability as all Everpure drinking water systems, with the added benefit of removing VOC's (Volatile organic compounds).

There are over 40 different types of VOC's in our water supplies.  Some are more well known than others, such as THM's (Trihalomethanes).  THM's are created when chlorine combines with natural organics present in water.  THM's are considered carcinogenic. Other VOC's include: PCB's, Benzene, Carbon Tetrachloride and Toluene.

The H300 is certified as a Bacteriostatic filter (bacteria control) and can also reduce scale build-up in kettles and coffee makers.

Since 1933, Everpure has been the world leader in water quality solutions to the foodservice, vending and residential markets.

Everpure's revolutionary Precoat filtration process has been recognized as the industry's most efficient and effective method of water filtration worldwide.

Companies such as McDonald's, 7-Eleven, United Airlines, Starbucks and Walt Disney rely on Everpure for quality water.  Even the President of the United States enjoys Everpure water on board Air Force One.

There are three main factors that affect how long a water filter cartridge will last:

1. Your local water quality (which can change)

2. Your family's consumption

3. The water pressure coming into your home

You want to be open to the concept that these three variables can change, especially your incoming water quality and consumption.  You could drink less but the water is dirtier than usual and therefore experience shorter life.  You could drink a lot more but the water is a lot cleaner than normal and experience longer life. 

The first difference is that the EF Series, and the PBS400 for that matter, are carbon block rather than Everpure's traditional and proprietary 'Precoat'. This means they can handle a higher flow rate. A traditional Everpure precoat filter (H300, H104, H54) is rated for a flow rate of 1/2 gallon per minute.  The EF series are rated for 2.2 gallons per minute. This is why they are referred to as 'full flow'

The second difference is that these carbon block filters can be installed directly to an existing faucet; they do not require a stand-alone dedicated faucet. This means you can install it right onto the cold water line of your existing kitchen faucet and filter lots of water, for cooking, drinking, washing vegetables, etc. 

The one similarity is that all these filter cartridges are interchangeable and fit into the same head.

We have two styles of drinking water systems; those that require a dedicated faucet and our new ones, called Full Flow, that are installed directly to the cold water line of your existing kitchen faucet.Our most popular system that requires a dedicated faucet, is the H300, here is a link: https://www.efilters.ca/collections/drinking-water-systems/products/everpure-h300-water-filtration-system-1-pk-ev927076

Our new full flow systems comes in two different styles and three different sizes/volumes. The first style is the EF Series, the second style is the PFOA/PFOS Series.The EF1500 (1500 gallons), EF3000 (3000 gallons) and EF6000 (6000 gallons). Here is a link to the section of our website that outlines these for you: https://www.efilters.ca/collections/full-flow-drinking-water-systems

Another style of full flow systems are our new "Forever Chemicals" systems. The only certified systems on the market for the removal of PFOA/PFOS. Here is a link to this section: https://www.efilters.ca/collections/pfoa-pfos-drinking-water-fountain-pop-systems-cartridgesThese systems come with volumes of 1000, 4000 and 10,000 gallons.

We want you to be 100% happy with your efilters order and service and we guarantee your satisfaction. The Everpure systems come with a five year warranty while the cartridges have a one year warranty. Purchase our products today risk-free.

If you wish to return your order within 30 days, you will receive a full product purchase refund only, less any shipping charges, customs fees, brokerage fees and taxes on those items that we incur on either the initial sale or the return shipment. The returned items must be in their original condition and packaging.

If the product is defective, we will send a replacement out to you immediately. Please call or send an email (info@efilters.ca) describing the problem and provide the production code from the defective item (a small stamp on the label up near the top (ie. 2B3461). We may ask you to hold onto the defective item for one week in case the manufacturer wants it returned to them.

We will provide you with a return goods authorization number (RGA#) and details on shipping instructions.

Please include in your package:

- The item to be returned in its original condition
- Your name, address, and telephone number.  Better yet, please include the original packing slip.
- The RGA # (return authorization number) we provided you. Super helpful if you could write this number right on the shipping carton.

Thank you so much!

Please note: Due to Health and Safety reasons, there are no returns on Appliances (Hot Water Dispenser or Chiller).

We have two cartridges that we would recommend:

EV959511 model 2FCP - this cartridge is the same size as an H54

EV959531 model 4FCP - this cartridge is the same size as an H104

For drinking water, the QL3B-2FCP and QL3B-4FCP are great choices.  They both remove the same contaminants, they just are different sizes and therefore provide different filter life.  The 2FCP system is rated for 1000 gallons; the 4FCP system is rated for 4000 gallons. To choose the right one for you, please measure the available space under your kitchen sink.  And remember, you don't need a dedicated faucet; you can plumb these systems into the cold water line of your existing faucet.

You can get all these details from the product spec sheets, but here is a summary:

·       Proprietary Fibredyne media reduces chlorine, taste & odor while providing particulate reduction down to 0.5 micron

·       Certified to reduce up to 99.8% of PFOA/PFOS, commonly known as "forever chemicals" Reduces lead below the U.S. Federal Action Level of 15 ppb, and and the Health Canada level of 5 ppb

·       NSF/ANSI Standard 42 certified for the reduction of Chlorine, Taste & Odor, and Particulate Class I

·       NSF/ANSI Standard 53 certified to reduce lead and cysts such as Cryptosporidium and Giardia by mechanical means

·       NSF/ANSI Standard 401 certified for Microplastics Reduction

·       Certified by IAPMO R&T against NSF/ANSI 53 for the reduction of Perfluorooctanoic acid (PFOA) and Perfluorooctane sulfonate (PFOS)

Here is a link to a dedicated page on our website:

https://www.efilters.ca/pages/forever-chemicals